At Crazy Buy Liquidations, we sell liquidation merchandise, including tools, electronics, clothing, pallets, truckloads, mystery boxes, and assorted merchandise. Because liquidation inventory can vary significantly in condition, quantity, packaging, and assortment, we have established the following Refund & Return Policy.

By placing an order with Crazy Buy Liquidations, you acknowledge and agree to the terms of this policy, subject to any rights that cannot legally be waived under applicable law.

1. Liquidation Merchandise

Our inventory may include:

• Overstock merchandise

• Customer returns

• Shelf pulls

• Open-box products

• New merchandise

• Used merchandise

• Refurbished merchandise

• Mixed-condition merchandise

The condition of each product or lot will be described in the applicable product listing whenever that information is available.

Because liquidation merchandise is often sold as bulk or assorted inventory, minor variations in condition, appearance, packaging, brand, color, size, or individual items may occur and do not necessarily qualify an order for a refund or return.

Customers are responsible for carefully reviewing the product description, photos, condition information, quantity, and other details provided on the product listing before placing an order.

2. 7-Day Return Policy

Eligible products may be returned within 7 calendar days of delivery.

To be eligible for a return:

• You must contact Crazy Buy Liquidations within 7 calendar days of receiving your order.

• You must provide your order number and the reason for the return.

• You must receive return instructions or authorization from our customer service team before sending the merchandise back.

• The merchandise must meet any applicable return-condition requirements provided by our customer service team.

• Items should be returned with the original packaging, accessories, documentation, and other materials when applicable.

Do not send merchandise back without contacting us first. Unauthorized returns may not be accepted and may cause delays in processing your request.

The 7-day return period applies only to products that are specifically eligible for return. 

3. Damaged Merchandise

If your shipment arrives damaged, please contact us within 7 calendar days of delivery.

To help us investigate a damage claim, please provide:

• Your order number

• Your name

• Photographs of the damaged merchandise

• Photographs of the exterior packaging

• Photographs of shipping labels

• A description of the damage

Please retain the original packaging and shipping materials until your claim has been reviewed.

Damage claims may also be subject to the applicable shipping carrier’s claim procedures.

If the damage is verified and the claim is approved, we may provide an appropriate resolution, which may include a replacement, partial refund, full refund, or another appropriate remedy depending on the circumstances and availability.

4. Incorrect or Missing Items

If you receive an item that is materially different from what you ordered, or if an item is missing from your shipment, please contact us within 7 calendar days of delivery.

We may request photographs, order information, shipping documentation, or other information needed to investigate the issue.

If we determine that an error occurred on our part, we may provide an appropriate remedy, which may include:

• Replacement

• Partial refund

• Full refund

• Store resolution or another appropriate remedy

The resolution will depend on the circumstances and product availability.

5. Return Shipping

Unless otherwise stated in writing:

• If a return is required because of an error on our part or a verified defective or damaged shipment, Crazy Buy Liquidations may provide return-shipping instructions or assistance.

• For approved returns due to customer preference or another reason not caused by Crazy Buy Liquidations, the customer is responsible for the return shipping costs.

• Original shipping charges are generally non-refundable unless required by applicable law or otherwise stated in writing.

• Any applicable return shipping or handling costs may be deducted from the refund where permitted by law.

6. Refunds

Once an approved return or refund claim has been received and reviewed, Crazy Buy Liquidations will determine the appropriate resolution.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund has been approved, we will process the refund within 5 business days.

Once we have processed the refund, the time required for the funds to appear in your account may vary depending on your credit-card company, bank, payment processor, or other financial institution.

Crazy Buy Liquidations is not responsible for additional delays caused by a customer’s bank or payment provider after the refund has been successfully processed.

7. Partial Refunds

A partial refund may be considered when:

• A verified portion of an order is missing.

• Merchandise is materially different from the agreed product description.

• A portion of a shipment is damaged.

• A verified issue affects only part of an order.

• Another circumstance warrants a partial adjustment.

The amount of any partial refund will depend on the specific circumstances of the order.

8. Mystery Boxes

Mystery boxes are sold with the understanding that the exact contents may not be known before purchase.

Unless a specific item, quantity, brand, condition, or value is expressly guaranteed in the product listing, the contents of a mystery box are not guaranteed.

Differences between a customer’s expectations and the actual contents of a mystery box generally do not qualify for a return or refund.

9. Pallets and Truckloads

Pallets and truckloads may contain assorted merchandise and may include varying product conditions depending on the specific listing.

Customers should carefully review the applicable product listing before purchasing.

Due to the nature, size, quantity, and logistics associated with bulk liquidation merchandise, returns of pallets and truckloads may be restricted.

Any approved return of a pallet or truckload may be subject to applicable transportation, handling, restocking, or other charges where permitted by law.

If a pallet or truckload is eligible for return, the customer must contact us within 7 calendar days of delivery and receive return authorization before arranging a return shipment.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If an order can be cancelled before shipment, any applicable refund will be processed according to this policy.

Once an order has shipped, it may no longer be eligible for cancellation and may instead be subject to the applicable return terms described in this policy.

11. Refused Shipments

Customers should not refuse delivery simply because they have changed their mind about an order.

A refused shipment may result in additional shipping, return, or handling costs.

If a shipment is refused without prior authorization, any applicable refund may be reduced by shipping, return, handling, or other applicable costs to the extent permitted by law.

12. Return Conditions

For approved returns, customers may be required to return merchandise in the condition specified by our customer service team.

Depending on the product, this may include:

• Original packaging

• Accessories

• Manuals or documentation

• Shipping materials

• Product labels

• Other materials originally included with the order

Because liquidation merchandise can vary in condition, return requirements may differ depending on the specific product or order.

13. Refund Processing Time

For an approved refund:

Refund processing time: Within 5 business days after the refund is approved.

Refunds will generally be issued to the original payment method used for the purchase.

After Crazy Buy Liquidations processes the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

14. Fraudulent or Abusive Claims

Crazy Buy Liquidations reserves the right to investigate suspicious, fraudulent, or abusive return and refund claims.

We may request supporting documentation, photographs, shipping records, order information, or other information before approving a claim.

We reserve the right to deny claims that are determined to be fraudulent, abusive, or inconsistent with the terms of this policy, subject to applicable law.

15. How to Request a Return or Refund

To request a return, refund, or order adjustment, please contact us through our Contact Us page.

Please include:

• Full name

• Order number

• Email address used for the purchase

• Product or products involved

• Reason for the request

• Photos or other supporting documentation when applicable

Our customer service team will review your request and provide the appropriate next steps.

Important: Please do not ship merchandise back to us until you have received return instructions or authorization from our team.

16. Exceptions Required by Law

This policy does not limit any rights or remedies that consumers may have under applicable federal, state, or local laws.

Where applicable law provides a right to a refund, cancellation, return, warranty, or other remedy that cannot legally be excluded, that right will apply.

17. Policy Changes

Crazy Buy Liquidations may update this Refund & Return Policy from time to time.

When changes are made, the Last Updated date at the top of this policy will be updated.

The version of the policy applicable to an order will generally be determined based on the terms presented at the time of purchase, subject to applicable law.

18. Contact Us

For questions regarding returns, refunds, damaged merchandise, cancellations, or order issues, please contact Crazy Buy Liquidations through our Email.

Crazy Buy Liquidations
Email: info@crazybuyliquidations.com

Please provide your order number and relevant details so our team can assist you as quickly as possible.