At Crazy Buy Liquidation, we sell liquidation merchandise, including tools pallets, clothing pallets, truckloads, mystery boxes, and assorted merchandise. Because liquidation inventory can vary significantly in condition, quantity, packaging, and assortment, we have established the following Refund & Return Policy.

By placing an order with Crazy Buy Liquidation, you acknowledge and agree to this policy, subject to any rights that cannot legally be waived under applicable law.

1. Liquidation Merchandise

Liquidation merchandise may include:

• Overstock merchandise
• Customer returns
• Shelf pulls
• Open-box products
• New merchandise
• Used merchandise
• Refurbished merchandise
• Mixed-condition merchandise

The condition of each product or lot will be described in the applicable product listing when that information is available.

Because liquidation inventory is often sold as bulk or assorted merchandise, minor variations in condition, appearance, packaging, brand, color, size, or individual items do not necessarily qualify an order for a refund.

2. Final Sale Items

Certain liquidation products may be designated as Final Sale.

Final Sale products are generally not eligible for return, exchange, or refund due to buyer preference, including:

• Change of mind
• No longer wanting the merchandise
• Ordering the wrong product
• Ordering the wrong quantity
• Expectations that differ from the product description
• Minor cosmetic imperfections
• Normal liquidation-related packaging or condition variations

If a product is designated as Final Sale, that designation will be provided on the applicable product listing or sales documentation where applicable.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. Damaged Merchandise

If your shipment arrives damaged, please contact us as soon as possible after delivery.

To help us investigate a damage claim, please provide:

• Your order number
• Your name
• Photographs of the damaged merchandise
• Photographs of the exterior packaging
• Photographs of any shipping labels
• A description of the damage

Please retain the original packaging until the claim has been reviewed.

Damage claims may also be subject to the applicable shipping carrier’s claim procedures.

4. Incorrect or Missing Items

If you receive an item that is materially different from what you ordered, or if an item is missing from your shipment, contact us promptly.

We may request photographs, order information, shipping documentation, or other information needed to investigate the issue.

If we determine that an error occurred on our part, we may provide an appropriate remedy, which may include a replacement, partial refund, full refund, or other resolution depending on the circumstances and availability.

5. Returns

Returns are only accepted when the applicable product listing or our customer service team confirms that the item is eligible for return.

Before sending anything back, contact us first.

Do not ship merchandise to us without receiving return instructions. Unauthorized returns may not be accepted or may result in additional processing delays.

Returned merchandise may be required to meet conditions specified by our customer service team, including requirements regarding condition, packaging, accessories, and documentation.

6. Return Shipping

Unless otherwise stated in writing:

• If the return is caused by an error on our part or a verified defective/damaged shipment, we may provide appropriate return-shipping instructions or assistance.
• If a return is approved for another reason, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or otherwise stated in writing.

7. Refunds

Once an approved return or claim has been reviewed, Crazy Buy Liquidation will determine the appropriate resolution.

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional business days for a refund to appear in your account.

8. Partial Refunds

A partial refund may be considered when:

• A verified portion of an order is missing
• Merchandise is materially different from the agreed product description
• A portion of a shipment is damaged
• Another issue warrants a partial adjustment

The amount of any partial refund will depend on the specific circumstances of the order.

9. Mystery Boxes

Mystery boxes are sold with the understanding that the exact contents may not be known before purchase.

Unless a specific item, quantity, brand, condition, or value is expressly guaranteed in the product listing, the contents of a mystery box are not guaranteed.

Differences between the customer’s expectations and the actual contents of a mystery box generally do not qualify for a refund.

10. Pallets and Truckloads

Pallets and truckloads may contain assorted merchandise and may include varying product conditions depending on the specific listing.

Customers should carefully review the listing before purchasing.

Once a pallet or truckload has been delivered and accepted, returns may be restricted because of the nature, size, quantity, and logistics associated with bulk liquidation merchandise.

Any approved return of a pallet or truckload may be subject to additional transportation, handling, restocking, or other applicable charges where permitted by law.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If an order can be cancelled before shipment, any applicable refund will be processed according to this policy.

Once an order has shipped, it may no longer be eligible for cancellation.

12. Refused Shipments

Customers should not refuse delivery simply because they have changed their mind about an order.

A refused shipment may result in additional shipping or handling costs.

If a shipment is refused without prior authorization, any refund may be reduced by applicable shipping, return, handling, or other costs to the extent permitted by law.

13. Refund Processing Time

After a refund is approved, Crazy Buy Liquidation will initiate the refund through the applicable payment method.

The time required for the funds to appear in your account depends on the payment processor, bank, or financial institution.

We are not responsible for delays caused by a customer’s bank or payment provider after the refund has been successfully initiated.

14. Fraudulent or Abusive Claims

Crazy Buy Liquidation reserves the right to investigate suspicious, fraudulent, or abusive refund and return claims.

We may request supporting documentation, photographs, shipping records, or other information before approving a claim.

Nothing in this section limits any rights or remedies available under applicable law.

15. How to Request a Refund or Return

To request a return, refund, or order adjustment, please contact us through our contact page:

Contact Us:
https://crazybuyliquidations.com/contact-us

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Product or products involved
• Reason for the request
• Photos or other supporting documentation when applicable

Our team will review the request and provide the appropriate next steps.

16. Exceptions Required by Law

This policy does not limit rights or remedies that consumers may have under applicable federal, state, or local laws.

Where applicable law provides a right to a refund, cancellation, return, warranty, or other remedy that cannot legally be excluded, that right will apply.

17. Policy Changes

Crazy Buy Liquidation may update this Refund & Return Policy from time to time.

When changes are made, the Last Updated date at the top of this policy will be updated.

The version of the policy applicable to an order will generally be determined based on the terms presented at the time of purchase, subject to applicable law.

18. Contact Us

For questions regarding refunds, returns, damaged merchandise, cancellations, or order issues:

Crazy Buy Liquidation
Website: crazybuyliquidations.com
Contact: https://crazybuyliquidations.com/contact-us